Shipping policy

SHIPPING POLICY – SAMPTI.UK

Last updated: 26/03/2025

At Sampti®, our goal is to provide fast, reliable, and free global shipping. We deliver to customers across the world with efficiency and care.

DELIVERY TIMEFRAMES

Shipping times are divided into two phases:

1. Processing Time:
All orders are processed within 48 hours. This includes order verification, quality check, and packaging.

2. Delivery Time:
Once processed, orders are shipped and delivered within the following timeframe:

  • United Kingdom: 6–10 business days

Please note: Customs processing, holidays, and high-volume periods (e.g. Black Friday, Christmas, public health emergencies) may affect delivery timelines.

SHIPPING COSTS

We offer free shipping worldwide. No hidden fees.

TRACKING YOUR ORDER

Once your order is dispatched, you will receive an email confirmation with a tracking number.

Track your parcel anytime here: https://www.17track.net

Note: Orders may be shipped in separate packages for logistical reasons.

TRACKING ISSUES

Tracking numbers may take up to 5 business days to update. If tracking appears inactive after this period, please contact us at contact@sampti.com.

DELIVERY FAILURE / RETURNED PARCELS

If a parcel is returned to us due to an incomplete address, refusal at delivery, or unclaimed from a pickup point, return shipping fees may be deducted from your refund. Please ensure all delivery information is correct and that someone is available to accept the package.

DAMAGED OR INCORRECT ITEMS

Please inspect your items upon delivery. Any product that is defective or incorrect must be reported to us in writing within 7 days of receipt. Items must be returned unused and in original packaging.

If your claim is valid, we will arrange a replacement or issue a refund. For questions or assistance, contact us at contact@sampti.com.

CONTACT INFORMATION

Visual Freedoms LLC
16192 Coastal Highway
Lewes, DE 19958, United States
Email: contact@sampti.com
Phone: +33 6 52 91 30 54