Return and refund policy

RETURN AND REFUND POLICY – SAMPTI.UK

Last updated: 26/03/2025

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This return policy applies to all customers, including those using Klarna as a payment method.

Eligibility Conditions

To be eligible for a return, your item must be in the same condition that you received it: with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Procedure

To initiate a return, please contact us at contact@sampti.com. Once your request is approved, you will receive instructions and the return address. Returns without prior approval will not be accepted.

Return Address: Sampti EU
11 passage de chateaudun
93100, Montreuil
France

Return shipping costs are the responsibility of the customer unless the item was incorrect or defective.

Damages and Issues

Please inspect your order upon reception. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and offer a replacement or refund.

Non-Returnable Items

We do not accept returns for:

  • Perishable goods (e.g., food, flowers, plants)

  • Personalized or custom items

  • Beauty or hygiene products

  • Hazardous materials or flammable liquids/gases

If you're unsure about a product, please reach out to us before purchasing.

Exchanges

If you want to exchange an item, the quickest method is to return it first. Once your return is accepted, you may place a new order separately.

European Union 30-Day Cooling-Off Period

For customers in the EU, you are entitled to cancel or return your order within 30 days without needing to provide a reason. Items must meet the return conditions stated above.

Refunds

Once we receive and inspect your return, we will notify you if the refund is approved. If so, a refund will be processed to your original payment method (including Klarna where applicable) within 10 business days.

Please note that it may take additional time for your bank or payment provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact@sampti.com.

Klarna Users

If you paid via Klarna, your refund will be processed through Klarna. Klarna will notify you once the refund has been issued. For Klarna-specific questions, visit www.klarna.com.